Veelgestelde vragen


Zijn mijn gegevens veilig?

Wij hebben passende technische en organisatorische maatregelen genomen (zoals wachtwoord beveiliging) om uw persoonsgegevens te beveiligen tegen verlies, of tegen enige vorm van onrechtmatige verwerking. Voor meer informatie over de veiligheid van uw gegevens, ga naar onze privacy policy.

Hoe kan ik een klacht indienen?

U kunt per email contact met ons opnemen. U kunt uw klacht mailen naar Wij zijn ook telefonisch te bereiken op het nummer +31 (0)20 30 80 292. Nadat wij uw informatie over de klacht hebben ontvangen, zullen wij u verder informeren over onze klachtenprocedure.

Hoe kan ik in contact komen met de klantenservice van B.L.A.H.?

Via de contactpagina van deze site kunt u snel uw vraag bij B.L.A.H. indienen. B.L.A.H. zet zich ervoor in om alle vragen zo snel mogelijk te beantwoorden. U kunt ook zelf direct een e-mail sturen naar om zo uw vraag bij ons in te dienen.


How do I order online?

You can order online at B.L.A.H. 24 hours a day, 7 days a week, even if you are not yet a customer. If you want to order an item, you must follow these steps:

Step 1: Fill your shopping cart

When you have found an item that you like, choose the desired color and size. If you have selected it, add it to your personal shopping cart. You can now click on Add to card. Items in the shopping cart can still be changed or deleted. Are you satisfied with the contents of your shopping cart? Then you are ready to order.

Step 2: Confirm order

After you have pressed the ‘shopping cart’ button, you will enter the screen with an overview of your order. Here you can change your order or add a possible discount code. Is all data correct? Then you can continue.

In order to process your order, we ask you to fill in some personal details so that we know where we can deliver the order.

Step 3: Payment

You will now be taken to the payment page. Here you can fill in your details. If the invoice address changes from the delivery address, you can uncheck the box ”my invoice address is the same as the delivery address” box. You can then enter the delivery address under the invoice address. In the next column, the free delivery method within the Netherlands is automatically selected.

There are different payment methods. You can select the payment method of your choice. You can leave comments if you deem it necessary. In the right column you will once again see the contents of your shopping cart. Does it still meet your needs and do you agree to our terms and conditions? Then you can confirm your order. You can click on order now to proceed to the payment of your orders with your preferred payment method.

If the payment is successful, you will immediately receive a confirmation by e-mail. As soon as your payment has been registered with us, we strive to deliver your item (s) to you within 1-3 working days. And we hope that you enjoy the article very much.

Please note: to order from, you must be 16 years of age or older.

When can I expect my order?

We aim for the following number of delivery days;

  • The Netherlands and Belgium: delivered within 1-3 working days by DHL.
  • For all other European countries and the rest of the world, different delivery times apply. These can be found in the overview on the page shipping costs and delivery times.

Do I have to pay the shipping costs?

The shipping costs vary per country. At the checkout you will see how high your shipping costs are.

Orders placed in the Netherlands, Belgium and Germany are delivered free of charge. For all other European countries B.L.A.H. does charge shipping costs.

Please note: Due to high demand during periods of sale, the delivery time may vary from standard regulations.

Can I track the status of my order?

B.L.A.H. uses DHL for shipments to Belgium and the Netherlands. For more information about DHL’s parcel service, please refer to the DHL website. You will receive the track & trace link as soon as it is available. This way you can keep an eye on your shipment yourself. Do you see anything unusual? Mail us with your question. We will then let you know as soon as possible what the status of your order is.

How is it possible that my track & trace code does not work?

Your package can be followed from the moment the driver has registered his route of the day. The code is (usually) effective after 12 hours after you have received it.

My package has not been delivered, what should I do now?

It is possible that your package has been delayed by the carrier. We therefore advise you to first take a good look at the track and trace code. This indicates what time the package will be delivered. If the track and trace code indicates something strange, please feel free to contact our customer service via the or +31 (0) 20 308 0292.

When will my order be shipped?

If you have placed the order and it has been processed by the payment method used, B.L.A.H. will receive a confirmation. We will process your order after this confirmation. This often happens within 1-3 working days


How do I return?

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

In case you wish to return an item, it is important to handle the item and packaging with care. If the wrapping is damaged in such a way it cannot be used again for the return shipment, we would like to kindly ask you to use a good and sturdy alternative packing material. You are kindly requested to unwrap and use the item only to determine whether you would like to keep the item. Used, damaged and items without the unique return label/seal cannot be returned or exchanged.

Please note: the return costs are costs carried by the sender.

Retour procedure

When you would like to return an item, please follow the following steps:

  1. Put the items in the original package.
  2. Fill in the return form which is delivered with your order and include it in the package.
  3. Write the return address on the box and purchase a shipping label at your local post office. You can find the return address on our return form*
  4. Send us the return shipment. Please note: the shipment costs are costs for the customer.
  5. When we have received the order, we will refund the money within 14 days of sending the item back to us and will inform you by email.

*If you have not received a return form with your order, please find our return address below:

Modexpress BV
To B.L.A.H.
Handelsweg 4
2404 CD Alphen aan den Rijn
The Netherlands

Please note, if you return an item from outside of the EU, please mark the box as returned goods, to avoid custom issues.


Wat zijn de betalingswijzen?

Voor de betaling van uw bestelling kunt u gebruik maken van de onderstaande betaalmethoden. Bij elke betaalmethode staat vermeld welke kosten hiervoor in rekening worden gebracht:


  • Ideal
  • Klarna
  • Mastercard
  • Credit card
  • Visa
  • American Express

Hoe kan ik een kortingscode gebruiken?

Indien u een kortingscode heeft ontvangen kunt u deze invoeren voor het afrekenen in de webshop, indien de code geldig is ontvangt u direct uw korting.

Waarom werkt mijn promo code niet?

Controleer of u de kortingscode precies zo heeft ingevoerd als aangegeven, zonder spaties. Als het probleem aanhoudt, controleer dan de voorwaarden van de coupon of bel ons op +31 (0)20 30 80 292.


Hoe onderhoud ik mijn B.L.A.H.-schoenen?

Zie onze pagina over product verzorging.

Mijn maat is niet beschikbaar, kunt u de voorraad aanvullen?

Als een maat niet beschikbaar is, neem dan contact met ons op via Wij informeren u graag over een eventuele herbevoorrading en kunnen u helpen uw gewenste maat te vinden.



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